Returns & Exchanges
We want you to love your Petal & Pup purchase, but if it's not the perfect fit, you can return your items for a store credit or exchange within 30 days of delivery. Please ensure all garments are in their original condition with tags still attached to qualify for a return.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Refund Type
Select whether you would like to receive a store credit for future purchases or perform a direct exchange for a different size or color.
Package and Label
Print your prepaid shipping label and securely package your items, ensuring all original packaging and tags are included.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number handy while we process your return at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing